Document Type

Book Chapter

Publication Date


Publication Details

This book chapter was originally published as:

Gordon, J. (2002). Listening. In C. Berglund & D. Saltman (Eds.), Communication for health care (pp. 33-43). Melbourne, Australia: Oxford University Press.

ISBN: 9780195512984


This chapter is about listening to patients, their families, and other health care professionals. Listening skills in history taking are examined, and the process of history taking becomes a case study in communication. Listening to insights offered by other treating practitioners (of all disciplines) or fellow professionals is also discussed. Active listening is the first step to understanding and starting on the assessment and treatment process.


Used by permission: Oxford University Press and the author.

© 2002 Jill Gordon

Communication for health care may be accessed from the publisher here.

Staff and Students of Avondale College may access Communication for health care from Avondale College Library (610.696 B45).