This book chapter was originally published as:
Gordon, J. (2002). Listening. In C. Berglund & D. Saltman (Eds.), Communication for health care (pp. 33-43). Melbourne, Australia: Oxford University Press.
This chapter is about listening to patients, their families, and other health care professionals. Listening skills in history taking are examined, and the process of history taking becomes a case study in communication. Listening to insights offered by other treating practitioners (of all disciplines) or fellow professionals is also discussed. Active listening is the first step to understanding and starting on the assessment and treatment process.
Gordon, Jill, "Listening" (2002). Nursing and Health Book Chapters. 11.