Title
Lessons from Successes in Medical Communication Training and Their Applications to Accounting Education
Document Type
Article
Publication Date
8-1-2012
Early Online Version
2-20-2012
Journal
Accounting Education
Volume Number
21
Issue Number
4
Page Numbers
385-405
ISSN
1468-4489
Embargo Period
1-1-2014
Peer Review
Before publication
Abstract
Accountants interact with people from diverse backgrounds. While accounting knowledge and technical skills are essential, it is well-developed interpersonal skills that will enhance their relationships with clients and staff alike. Similarly, patients want their doctors to have extensive medical knowledge and an agreeable bedside manner. To address this, professional communication training forms part of the education of doctors and has been extensively researched. Employers of accounting graduates are looking for students with well-developed interpersonal skills. However, concerns continue about how well accounting education has addressed this need. In addition, research on approaches to improve accountants' interpersonal skills is limited. This paper seeks to raise awareness that successes in medical professional communication training may be drawn on to help frame an interpersonal skills training approach appropriate for accounting education. Also provided are two appendices that may assist accounting educators. One takes a medical communication model and suggests how it might be adapted to understand accountant–client interactions, while the other summarises the key issues to be considered in implementing interpersonal skills training including listing some helpful resources.
Link to publisher version (DOI)
https://doi.org/10.1080/09639284.2011.633832
Recommended Citation
Daff, L. (2012). Lessons from successes in medical communication training and their applications to accounting education. Accounting Education, 21(4), 385-405. doi:10.1080/09639284.2011.633832
Comments
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