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Item Accounting Students’ Reflections on a Course to Enhance their Interpersonal Skills(2013-12-16) Daff, LynCommunication skills are critical for an accountant's workplace success; however accounting education research to date has mainly focused on the writing and presentation skills aspects of communication skills. Research on developing accounting students' interpersonal skills has received scant attention. This paper provides an example of how to incorporate interpersonal skills into the accounting curriculum. Details are given on how to execute the course to promote effective, positive student outcomes. Examining students' learning journal responses to the initiated course highlights potential problems associated with teaching interpersonal skills to accounting students. This information may assist educators in avoiding common difficulties and in facilitating favourable student learning. The study finds students experienced initial apprehension and concern when practising their interpersonal skills. However as time elapsed, confidence grew, class dynamics changed, and significant improvements in students' communication and attitudes were evident. The importance of laying an appropriate foundation for interpersonal skills development is also discussed.
Item Lessons from Successes in Medical Communication Training and Their Applications to Accounting Education(2012-08-01) Daff, LynAccountants interact with people from diverse backgrounds. While accounting knowledge and technical skills are essential, it is well-developed interpersonal skills that will enhance their relationships with clients and staff alike. Similarly, patients want their doctors to have extensive medical knowledge and an agreeable bedside manner. To address this, professional communication training forms part of the education of doctors and has been extensively researched. Employers of accounting graduates are looking for students with well-developed interpersonal skills. However, concerns continue about how well accounting education has addressed this need. In addition, research on approaches to improve accountants' interpersonal skills is limited. This paper seeks to raise awareness that successes in medical professional communication training may be drawn on to help frame an interpersonal skills training approach appropriate for accounting education. Also provided are two appendices that may assist accounting educators. One takes a medical communication model and suggests how it might be adapted to understand accountant–client interactions, while the other summarises the key issues to be considered in implementing interpersonal skills training including listing some helpful resources.
Item Towards Educating the Whole Accountant(2011-01-01) Daff, Lyn